Adventure Tales Travel Company values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, website, or mobile application. This policy is aligned with Indian privacy laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and also follows global best practices.
1. Information We Collect
We may collect the following categories of information:
*Personal Information
This includes name, age, gender, nationality, and contact details such as email address, phone number, and residential address.
*Identification Details
This may include passport details, Aadhaar number, or PAN number where required for bookings or legal compliance.
*Payment Information
This includes credit or debit card details, UPI IDs, and billing address. All payments are processed securely through authorized payment gateways, and Adventure Tales does not store sensitive card information.
*Travel Information
This includes travel history, booking details, preferences, dietary requirements, and medical conditions relevant to travel arrangements.
*Technical Data
This includes IP address, device information, browser type, cookies, and approximate location data.
2. How We Use Your Information
*We use your personal information to process bookings, reservations, and payments.
*We use it to provide travel-related assistance, itineraries, and customer support.
*We may send booking confirmations, service updates, and promotional offers, subject to your consent.
*We use information to comply with legal, regulatory, and tax obligations.
*We analyze data to improve our website, services, and overall user experience.
3. Sharing of Information
We may share your personal information with the following parties when necessary:
*Service Providers
This includes airlines, hotels, transport operators, tour guides, and insurance providers involved in delivering your travel services.
*Payment Gateways
Your payment data is shared only with secure and authorized payment processors to complete transactions.
*Regulatory Authorities
Information may be disclosed when required by law, court orders, or government authorities.
*Business Partners
Information may be shared with trusted partners for marketing or promotional purposes only with your explicit consent.
*Adventure Tales does not sell, rent, or trade your personal information to third parties.
4. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal and regulatory requirements, and fulfill legitimate business purposes. Once data is no longer required, it is securely deleted or anonymized.
5. Security Measures
We follow reasonable security practices and procedures as mandated under Indian law. These include encryption, firewalls, secure servers, and restricted access to personal data. While we take all reasonable steps to protect your information, no digital system can guarantee absolute security.
6. Your Rights
*Under applicable Indian data protection laws, you have the right to access, review, and correct your personal information.
*You may withdraw consent for data processing, subject to contractual or legal obligations.
*You may request deletion of your personal data where applicable.
*You may opt out of receiving marketing communications at any time.
Requests regarding your rights can be made by contacting us at:
Email: [bookings@adventuretales.in](mailto:bookings@adventuretales.in)
Phone: +91 98991 54909
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and provide personalized services. You can control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
8. International Data Transfers
As travel services often involve international partners, your personal data may be transferred and processed outside India. We ensure that appropriate safeguards and data protection measures are in place to protect your information during such transfers.
9. Childrens Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without verifiable parental or guardian consent.
10. Grievance Officer
In accordance with the Information Technology Act, 2000, the contact details of our Grievance Officer are as follows:
Name: Vicky Dahiya
Email: [vicky.dahiya@adventuretales.in](mailto:vicky.dahiya@adventuretales.in)
Phone: +91 98991 54909
Address: 267, Shivaji Market, Pitampura, New Delhi 110034
11. Policy Updates
Adventure Tales may update this Privacy Policy from time to time. Any changes will be posted on our website along with the revised Last Updated date. Continued use of our services after such updates constitutes acceptance of the updated policy.
